Privacy Policy

Robi TV+ service (both in Website format at [www.robitvplus.com] and App [Google Playstore and Apple Store]) is owned and operated by Robi Axiata Ltd. (hereinafter referred to as "Robi", "Site", "Website", "us", "we" or "our"). Robi is committed to safeguarding the privacy of Robi TV+’s (Website, App) visitors. This policy sets out how personal information will be treated. This Privacy Policy applies to all Visitors and Users (collectively referred to as "Users"). In addition, this Privacy Policy applies to all products and services provided by this site.

Collection of Information

Information such as the following will be received and stored:

  • Information subscribers provide to Robi, which includes: name, email id, postal address or code, payment details and mobile number. This information is collected in a number of ways, including when entering it while using the platform: Information is collected when subscribers use the services provided by Robi,, interact with Customer Service, or participate in surveys or marketing promotions.
  • Information subscribers provide to Robi, which includes: name, email id, postal address or code, payment details and mobile number. This information is collected in a number of ways, including when entering it while using the platform: Information is collected when subscribers use the services provided by Robi,, interact with Customer Service, or participate in surveys or marketing promotions.
  • Information collected automatically: Robi collects information about subscribers and their usage behavior of service, their interactions with Robi and Robi’s advertising, as well as information regarding subscriber’s computer or other device used to access Robi’s service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes: subscriber’s activity on Robi TV+ service, such as title selections, watch history and search queries; details of subscriber’s interactions with Customer Service, such as the date, time and reason for contacting Robi, transcripts of any chat conversations, and if subscribers call Robi, their phone number and call recordings; device IDs or other unique identifiers; device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may inform Robi your general location), browser and standard web server log information.
  • Information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). See Robi’s Cookies and Internet Advertising section for more details.
  • Information from other sources: Robi might supplement the information described above with information it obtains from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behavior.

What personal information does Robi collect from its Users and its purpose?

When subscribers use this website, Robi collects and store the personal information provided by the subscriber. Robi’s primary goal in doing so is to conduct internal research on the subscriber’s demography and interest to provide a safe, efficient, smooth and customized experience as well as to protect the subscriber’s interest. This allows Robi to provide services and features that are most likely to meet the subscriber’s needs, and to customize the web site to make subscriber’s experience safer and easier. Importantly, Robi only collects personal information about and related to subscribers that it considers necessary for achieving this above mentioned purpose.

Subscribers can browse Robi sites without letting Robi know who the subscriber is or revealing any personal information about the subscriber . Once subscriber gives Robi their personal information, they are not anonymous to Robi. If subscribers choose to provide Robi with personal information, they consent to the transfer and storage of that information on its servers located anywhere under the custody of Robi Axiata Ltd. or its authorized vendors/suppliers/service providers/licensors.

Robi may collect and store the following personal information:

  • Name, address, contact numbers, father's/mother's/husband's/wife's name, email address, physical contact information, and sometimes financial information (depending on the service used) such as credit card or bank account numbers, or other payment details:
  • Transactional information based on subscriber’s activities on the sites (such as bidding, buying, selling, item and content they generate or that relates to their account).
  • The URL that subscribers were redirected from (whether this URL is on Robi’s site or not), their computer browser information, and their IP address.
  • Subscriber’s buying behavior and pattern.
  • If subscribers send Robi personal correspondence such as emails or if other users or third parties send Robi correspondences about subscriber’s activities or postings on the Site, Robi may collect such information into a file specific to the subscriber.
  • Community discussions, chats, dispute resolution, correspondence through Robi’s sites, and correspondence sent to Robi.
  • Other information from subscriber’s interaction with Robi’s sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.
  • Robi may also collect non-personal information about subscriber’s visit to the Site, and other similar sites based on their browsing (click-stream) activities. This information may include the pages subscriber browsed and products and services viewed or ordered for example.
  • Additional information Robi asks subscribers to submit to authenticate themselves or if Robi believes that subscribers are violating site policies (for example, Robi may ask to send an ID or bill to verify subscriber’s address or to answer additional questions online to help verify their identity or ownership of any ordered item).
  • Subscriber’s photographs, thumb print, signature, national/voter ID number, passport number, official/work address, parents and spouse information etc.
  • Information from other companies, such as demographic and navigation data.
  • Other supplemental information from third parties (for example, if subscriber incurs a debt to any organization, Robi will generally conduct a credit check by obtaining additional information about subscriber from a credit bureau, as permitted by law).

How Robi uses subscriber’s personal information?

Robi’s primary purpose in collecting personal information is to provide subscribers with a safe, smooth, efficient, and customized experience. Robi may use subscriber’s personal information to:

  • Administer Robi TV+ service (Website,App)
  • Deliver ordered products, provide the services and customer support you request
  • Resolve disputes, securing payments against purchase, and troubleshoot problems
  • Customize your experience; detect and protect us against error
  • Prevent potentially prohibited or illegal activities, and enforce our Terms of Use
  • Customize, measure and improve our services, content and advertising
  • Inform subscribers about online and offline offers, products, services, and updates · Tell subscribers about their services and those of Robi corporate family, targeted marketing, service updates, and promotional offers based on subscriber’s communication preferences
  • Tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences
  • Compare subscriber’s submitted/tracked information for accuracy, and verify it with third parties
  • Examine subscriber’s personal information to identify users using multiple User IDs or aliases and delete/bar the unauthenticated User IDs
  • Send e-mail notifications to subscribers which they have specifically requested
  • Subscriber’s feedback, ratings and associated comments may be displayed for the enhancement of Robi TV+ service (Website, App) and in-depth understanding for other visitors. If subscribers access Robi sites from a shared computer or a computer in an internet café, certain information about subscribers, such as their Log In ID, activity or reminders from Robi TV+ service (Website, App), may also be visible to other individuals who use the computer after them.

Our Disclosure of Your Information

Robi doesn’t sell or rent subscriber’s personal information to third parties for their marketing purposes without their explicit consent. This does not include website hosting partners and other parties who assist Robi in operating Robi TV+ service (Website, App), conducting its business, or servicing subscribers, so long as those parties agree to keep this information confidential. Robi may combine subscriber’s information with information it collects from other companies and use it to improve and personalize its services, content and advertising. If subscribers don't wish to receive marketing communications from Robi or participate in its ad-customization programs, they simply need to indicate preference in ''My Account' or by following the directions provided with the communication or advertisement. However, non-personally identifiable visitor’s information may be provided to other parties for marketing, advertising, or other uses.

Robi may disclose personal information to respond to legal requirements, enforce its policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations of the country. Robi may also share subscriber’s personal information with:

  • Relevant Members/Partners/Vendors/Payment Gateway/Bank/Financial Institutes/Suppliers of Robi Ltd. to provide joint content and services (like registration, transactions, fund collection and customer support), to help detect and prevent potentially illegal acts and violations of its policies, and to guide decisions about their products, services and communications. Members of its corporate family will use this information to send marketing communications to subscribers only if they have requested their services.
  • Service providers under contract, who help with its business operations (such as fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards)
  • Other third parties whom subscribers explicitly ask Robi to send their information (or about whom subscribers are otherwise explicitly notified and consent to when using a specific service)
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, Robi will disclose information relevant to the investigation.
  • For any confidentiality agreement between Robi and any other organization, Robi in its sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Robi will disclose necessary information.
  • Other business entities, should Robi plan to merge with or be acquired by that business entity. (Should such a combination occur, Robi shall require that the new combined entity follow this privacy policy with respect to subscriber’s personal information. If subscriber’s personal information will be used contrary to this policy, they will receive prior notice)
  • Without limiting the above, in an effort to respect subscriber’s privacy and its ability to keep the community free from bad actors, Robi will not otherwise disclose subscriber’s personal information to law enforcement, other government officials, or other third parties without a court order or substantially similar legal procedure, except when it believes in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

How does Robi protect visitor information?

Robi TV+ service’s platform (Website, App) is scanned on a regular basis for security holes and known vulnerabilities in order to make subscriber’s visit to Robi site as safe as possible.

Robi uses regular Malware Scanning.

Subscriber’s personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information that subscribers supply is encrypted via Secure Socket Layer (SSL) technology.

What are cookies?

Cookies are small data files that are commonly stored on subscriber’s device when they browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality; Robi also uses other, similar types of technologies. See below for more information and examples.

Does Robi use cookies?

Yes. Robi uses "cookies" (small files placed on subscriber’s hard drive) on its certain pages to help analyze its web page flow; customize its services, content and advertising; measure promotional effectiveness, and promote trust and safety. A few important things that subscribers should know about cookies are:

  • Robi offers certain features that are available only through the use of cookies
  • Robi uses cookies to help identify subscribers and maintain their signed-in status
  • Most cookies are "session cookies," meaning that they are automatically deleted from subscriber’s hard drive at the end of a session
  • Subscribers are always free to decline Robi’s cookies if their browser permits, although doing so may interfere with subscriber’s use of some of sites or services of Robi
  • Subscribers may encounter cookies from third parties on certain pages of the sites that Robi does not control. (For example, if subscribers view a web page created by another user, there may be a cookie placed by that web page.) Robi uses Google Analytics to analyze the use of Robi TV+ service’s platform (Website, App). Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to Robi’s website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Third Parties Website

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Robi collects from the subscribers. If subscribers disclose their information to others, different rules may apply to their use or disclosure of the information subscribers disclose to them. Robi does not control the privacy policies of third parties, and subscribers are subject to the privacy policies of those third parties where applicable. Robi encourages subscribers to ask questions before they disclose their personal information to others.

General

Robi may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect instantly when subscribers access or use Robi TV+ service (Website, App) after the amendments are posted. If subscriber’s questions are not answered in the website or app, they may write to Robi at 123@robi.com.bd.